Terms & Conditions | ConsoleCare

Last updated: 12/03/2025

Welcome to ConsoleCare. By using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

• These terms apply to all purchases and repair services offered by ConsoleCare.
• By placing an order, you confirm that you are at least 18 years old or have parental consent.
• ConsoleCare reserves the right to update these terms at any time.

2. Repairs & Services

• We specialize in PlayStation, Xbox, Nintendo, and controller repairs.
• All repairs are conducted using high-quality parts.
• If a console is deemed unrepairable, we will offer a partial refund or the option to recycle the device.
• Customers must back up their data before sending in their console, as we are not responsible for data loss.

3. Warranty

• All repairs come with a 6-month warranty, covering the repaired component only.
• The warranty does not cover:
  • New issues unrelated to the repair
  • Physical damage, liquid damage, or tampering
  • Software issues
• If a fault reoccurs within the warranty period, we will attempt a free re-repair or offer an alternative solution.
• Repairs beyond the 6-month warranty will be offered at a discounted rate. If the same fault returns outside the warranty, customers can request a diagnostic check at a reduced cost.

4. Returns & Refunds

• Repair Services: Once a repair is completed, it cannot be refunded unless the issue persists and is covered under warranty.
• Physical Products (Replacement Parts, Tools, etc.):
  • Returns accepted within 14 days of delivery.
  • Items must be unused and in original packaging.
  • Buyer is responsible for return shipping costs, unless the item is faulty.

5. Shipping & Handling

• We offer Royal Mail Collection & Return for repairs.
• Customers are responsible for securely packaging their console before shipping.
• ConsoleCare is not liable for damage caused by courier mishandling.
• If a package is lost in transit when sent by ConsoleCare, we will replace the item.
• Repair turnaround time is typically 2-3 business days after receiving the device. Subject to parts availability/workload.

6. Payments & Pricing

• All prices are listed in GBP (£).
• We accept payments via PayPal, Credit/Debit card.
• Prices are subject to change without notice.
• Any unpaid repairs will not be returned until payment is settled.

7. Cancellations

• Repair Orders: Can only be canceled before the console has been shipped. Once the repair process has started, cancellations are not possible.
• Product Orders: Can only be canceled before dispatch. Once an order has been shipped, the return policy applies.