Privacy Policy | ConsoleCare

Last updated: 12/03/25

At ConsoleCare, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect and process the following information:
✅ Personal Information – Name, email address, phone number, and shipping details (when placing an order).
✅ Payment Information – Payment details are processed securely via PayPal. We do not store card details.
✅ Device & Usage Information – IP address, browser type, and interactions with our website (via cookies and analytics).
✅ Communication Data – Emails, messages, or other interactions with our support team.

2. How We Use Your Information

We use collected data for the following purposes:
📌 Processing Orders & Repairs – To complete your purchases and repair requests.
📌 Customer Support – To respond to inquiries and provide service updates.
📌 Website Improvements – To analyze visitor behavior and enhance user experience.
📌 Marketing & Promotions – Only if you have opted in for newsletters or special offers.

3. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share data only when necessary:

  • With trusted third-party services (e.g., payment processors, delivery couriers).
  • If required by law enforcement or legal obligations.
  • To protect ConsoleCare’s legal rights and prevent fraud.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your experience. These include:

  • Essential Cookies – Required for site functionality (e.g., remembering items in your cart).
  • Analytics Cookies – Help us improve website performance (Google Analytics).
  • Marketing Cookies – Used for advertising (if applicable).

📌 Managing Cookies: You can control cookie settings in your browser preferences.

5. Data Security

We implement industry-standard security measures to protect your data, including:
🔒 SSL Encryption – Securing your data during transactions.
🔒 Secure Payment Processing – Payments handled by [your payment provider].
🔒 Restricted Access – Only authorized personnel have access to stored data.

6. Your Data Protection Rights (GDPR Compliance)

If you are in the UK or EU, you have the right to:
✅ Request access to your personal data.
✅ Request corrections to incorrect data.
✅ Request deletion of your data (unless legally required to keep it).
✅ Withdraw consent for marketing emails at any time.

📌 To exercise these rights, contact us at support@consolecare.co.uk.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., external payment gateways). We are not responsible for privacy policies of external websites.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and we recommend reviewing it regularly.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:
📧 support@consolecare.co.uk
📞